Non Acceptance of COD Orders
The following post is keeping in mind the best interest of the company as well as our esteemed customers.
A fairly common and regular phenomenon that keeps happening with regards to e-tailing is the prevalence of people opting for COD(Cash on Delivery) and then at the time of delivery, refusing to accept the order like it means nothing.
Pursuant to this as well as keeping in mind the best interest of the customers, the following is the standard operating procedure through which we send COD orders:
- Customer places COD order online
- Our representative calls to confirm the COD order
- In case the calls are not going through, an email is sent to the customer highlighting the order and requesting confirmation and a valid phone number
- Our representative calls every 3-4 hours for the next 24 hours for order confirmation
- If order confirmation does not come in 24hours post placing the order, the order stands cancelled
This is how COD orders are handled.
Once the product has been dispatched, it has to be accepted by the customer. In case of any issue we are ready to offer refunds to the customer as and when the need arises on account of quality or size related issue as per the refund policy.
In case of non acceptance of COD orders, the following are the charges that have to be reimbursed by the customer:
- COD Charges - Rs 100
- Courier and reverse courier charges - Rs 150
The total amount to be reimbursed by the customer in case of non acceptance of COD package is Rs 250. In case of refusal to reimburse the said sum, necessary legal action will be taken against the defaulters.
We want only genuine customers and serving them to the best of our capabilities is the first thing that we keep in our minds.
This post is in the interest of the company as well as various pranksters sitting out there, who think this is a harmless exercise but don't realize the financial as well as logistic implications of the said activity.
We look forward to your continued support and can ensure you that we will leave no stone unturned to make you happy with regards to your experience shopping with us.